RealityMine is committed to establishing mutually beneficial relationships with our customers and to meeting the agreed requirements that existing and potential customers have of our products and services. RealityMine is dedicated to the pursuit of consistently delivering work of the highest standard of quality through the services we provide.
The Company is committed to providing leadership to ensure we help brands and media companies understand digital behaviours. We work closely with our partners and stakeholders to ensure the highest standards are constantly improved. To attain the above, it is essential that documented procedures are established, operated and maintained in an appropriate and responsive Management System. We therefore operate an Integrated Management System (IMS) compatible to the ISO9001 standard.
As part of the Company improvement programme a series of objectives are set, monitored and regularly reviewed. Where appropriate we will involve customers in the development of our products and the delivery of our services, and keep them informed of relevant company developments.
We will adopt the latest technology and management methodologies, where appropriate, to improve the products and services we provide.
The effectiveness of this policy is dependent on three fundamental principles:
- the commitment to identifying and providing development opportunities for all employees who work at RealityMine as they are vital to the success of RealityMine
- success depends on customers; therefore we must work to ensure they are satisfied with the products and services we provide
- the IMS underlies the whole policy. There is a commitment throughout the organization to continuously review and refine this in order to continuously improve the performance of RealityMine.
In commitment to our Quality Policy we welcome audits from our customers and potential customers.
A downloadable version is available here: QualityPolicy