RealityMine is a leading global provider of measurement software solutions to research and measurement providers as well as brand clients directly. We are committed to delivering exceptional service and cutting-edge technology to our clients. As we continue to grow, we are seeking a dynamic and experienced Head of Account Management to lead our account management team and drive client satisfaction and retention.
The Head of Account Management is a pivotal role focused on driving client growth, expanding relationships, and maximising revenue across our client base. You will lead a dynamic team of account managers, develop strategies to grow existing accounts, and ensure our clients realise the full potential of our software licensing solutions. The ideal candidate is a strategic leader with a proven track record in scaling client relationships and driving revenue in the software industry.
Key responsibilities include, but are not limited to:
Leadership & Team Management:
- Lead, mentor, and develop a high-performing account management team.
- Set clear performance goals, conduct regular performance reviews, and provide ongoing coaching and support.
- Foster a positive and collaborative team culture taking the hybrid working environment into consideration.
Client Growth Strategy:
- Develop and implement comprehensive account growth strategies aimed at maximising revenue and deepening client engagement.
- Identify and capitalise on upselling, cross-selling, and expansion opportunities within existing accounts.
- Collaborate with business development, marketing, and product teams to align growth strategies with company goals.
Relationship Expansion:
- Cultivate and expand relationships with key decision-makers and stakeholders within client organisations.
- Proactively engage with clients to identify new business opportunities, drive product adoption, and ensure our solutions align with their evolving needs.
- Serve as a trusted advisor to clients, offering strategic support and recommendations to enhance their business outcomes.
Operational Excellence:
- Ensure effective and efficient account management processes and practices, ensuring compliance with ISO Quality and Security standards.
- Adhering to company policies and procedures with respect to security, quality, and health and safety.
- Oversee contract renewals, negotiations, and compliance.
- Utilise CRM and other tools to track and report on account management activities and client health metrics.
Performance Measurement & Reporting:
- Establish KPIs and metrics to measure team and individual performance.
- Provide regular reports and insights to senior management on account management performance and client feedback.
- Identify areas for improvement and implement corrective actions.
Customer Advocacy:
- Act as a voice of the customer within the company, advocating for client needs and feedback.
- Work with product and development teams to ensure customer feedback is incorporated into product enhancements and roadmap planning.
Adhere to company policies and procedures with respect to security, quality, health and safety, amongst other.
Location: Manchester, England, UK. Other locations will be considered.
Required Skills and Experience
Essential requirements:
- Bachelor’s degree or higher.
- 7+ years of experience in account management, sales, or customer success in the software industry, with at least 3 years in a leadership role.
- Strong knowledge of software licensing models, SaaS, and enterprise software solutions.
- Proven track record of managing and growing key accounts.
- Excellent leadership, communication, and interpersonal skills.
- Strategic thinker with strong analytical and problem-solving abilities.
- Ability to influence and negotiate at a senior level, both with the client, as well as with RealityMine‘s senior management team, to ensure success.
- Proficient in CRM software (e.g., HubSpot) and Microsoft Office Suite.
Personal attributes:
- Customer-focused with a passion for delivering exceptional service.
- Results-driven with a strong sense of accountability and decisiveness.
- Ability to work effectively in a fast-paced, dynamic environment.
- Strong organisational and multitasking skills.
- High level of integrity and professionalism.
RealityMine’s benefits, what we offer:
Work in a market leading technology company that helps research and marketing professionals achieve unique insights into the mobile and digital lives of consumers.
At RealityMine we do everything we can to support our people so that they can be themselves and realise their potential. We love people who are hungry for learning and achievement!
- 25 days paid holiday plus bank holidays
- Purchase/sale of up to 5 leave days pa – after 2 years’ service
- Life assurance
- Workplace pension with employer contribution
- Performance based bonus scheme
- Informal dress code
- Cycle to work scheme
- Branded company merchandise
- New company laptop
- One to one learning and development coaching sessions
- Support and budget available for training programmes
- Online well-being resource centre
- ‘Giving back’ to charity
Manchester office
- A dynamic and friendly office in Trafford Park, with free parking and secure bike shed
- Variety of working environments I.e. standing desks, sofas, private working pods
- Seasonal office events
- RealityHive social events in person and virtual
- Free breakfast, fruit, tea, coffee, juice, snacks, etc
- Manchester office -Daily visit from local restaurant ‘Green Fork’ for lunch and snacks purchase
- Building vending machines
- On site showers
Hybrid working
- Work from home or in the office – it’s your choice
- Working from home equipment provided I.e. desk, screen and chair
- RealityMine Colleague £100 pot to spend on additional working from home items
- Office days- lunch provided for team meetings, collaborations and business needs
- Flexibility offered on start and end times depending on personal circumstances
- Regular virtual meetings (team and company) – via telephone and video
- Birthday and seasonal gifts sent to your door
- Monthly fun competitions with prizes
- Friday virtual 3pm drinks
- Virtual quizzes and daily celebrations
Application Process:
Interested candidates are invited to submit their resume and a cover letter outlining why they believe they could be successful in this role to recruitment@realitymine.com. Please include “Head of Account Management Application” in the subject line.
