As an Account Manager, you will work with two Client Development SVPs to contribute to the growth of Annually Recurring Revenue (ARR) business both, from both technology licensing and data licensing.
The role is focussed on supporting current clients primarily, covering daily account interactions, account management and account-level sales tactics and strategy. For some select clients you will be the front-line contact and have quota carrying responsibility after an initial probation period.
Key responsibilities include, but are not limited to:
- Account level sales tactics and strategy to ensure client retention and upsell opportunities are maximised, in partnership with the relevant SVP Client Development
- Day-to-day client contact responsible for responding to client business questions, dealing with any issues as they arise and working collaboratively with internal stakeholders to maintain client satisfaction
- Responsible for maintaining accurate records within Salesforce
- Coordinating account & project review process along with relevant project managers
- Work closely with Project Management and Product teams on client comms and product materials
- Contribute to marketing initiatives
- Adhering to company policies and procedures with respect to Security, Quality, and Health and Safety
Required Skills and Experience
Mandatory:
- 3+ years’ experience in account / project management ideally within a B2B data or software licensing business but not essential
- Confident communicator and keen interest in relationship building
- Time management focused with impeccable organisation skills
- Excellent written and verbal communication
- Self-starter with an eye for detail
- Team Player, but able to work autonomously
RealityMine’s benefits, what we offer:
Work in a market leading technology company that helps research and marketing professionals achieve unique insights into the mobile and digital lives of consumers. At RealityMine, we do everything we can to support our people so that they can be themselves and realise their potential. We love people who are hungry for learning and achievement! This includes:
- A dynamic and friendly office in Trafford Park, with free parking and secure bike shed
- Variety of working environments I.e. standing desks, sofas, private working pods
- 25 days paid holiday plus bank holidays
- Purchase/sale of up to 5 leave days pa – after 2 years’ service
- Life assurance
- Workplace pension with employer contribution
- Performance based bonus scheme
- Informal dress code
- Cycle to work scheme
- Branded company merchandise
- New company laptop (Dell or Apple Mac – your choice)
- One to one learning and development coaching sessions
- Support and budget available for training programmes
- Online well-being resource centre
- Seasonal office events
- ‘Giving back’ to Charity
- RealityHive social events in person and virtual
- Free breakfast, fruit, tea, coffee, juice, snacks, etc
- Office table tennis table
- Daily visit from local restaurant ‘Green Fork’ for lunch and snacks purchase
- Building vending machines
- On site showers
Hybrid Working:
- Work from home or in the office – it’s your choice
- Working from home equipment provided I.e. desk, screen and chair
- RealityMine Colleague £100 pot to spend on additional working from home items
- Office days- lunch provided for team meetings, collaborations and business needs
- Flexibility offered on start and end times depending on personal circumstance
- Regular virtual meetings (team and company) – via telephone and video
- Birthday and seasonal gifts sent to your door
- Monthly fun competitions with prizes
- Friday virtual 3pm drinks
- Virtual quizzes and daily celebrations
We are a fast-paced organisation, we embrace change, and we stay true to our start-up roots. We want candidates with a thirst for knowledge, a desire to learn, a positive attitude, and a passion for implementing great technology.
If this sounds like you, then get in touch!
